FAQ – Frequently Asked Questions
1. Which brands do you specialize in?
We offer a prestigious portfolio of luxury and fashion brands, including Omega, Cartier, Longines, Tag Heuer, Tissot, Mido, Gucci, Armani, Burberry, Michael Kors, Seiko, Citizen, Casio, Fossil, and Diesel.
2. Are the products authentic?
100% Guaranteed. All timepieces are brand new and original, sourced directly from authorized agents and official distribution networks. We provide sanitized invoices for verification where applicable, ensuring full transparency and peace of mind.
3. How do I place a B2B order?
Our procurement process is structured for professional efficiency:
Quotation: We provide a formal quote based on your requirements.
Order Submission: You submit your firm order.
Deposit & Proforma Invoice: We issue an invoice for the deposit to formally secure the allocation.
Allocation Updates: We provide regular updates on quantity allocation and lead times.
Final Settlement & Logistics: Once the final invoice is settled, we coordinate packaging and dispatch according to your specific instructions.
4. What is the Minimum Order Quantity (MOQ)?
MOQs vary by brand and current market availability. While most prestigious brands require a minimum volume, we do offer flexibility on select lines. Please consult our latest quotation for specific details.
5. What currencies do you accept for pricing?
We offer multi-currency pricing to facilitate global trade, typically quoting in USD, EUR, GBP, HKD, and JPY.
6. What is your return and cancellation policy?
Due to the nature of B2B wholesale and our commitment to providing only “Fresh Batch” original goods, orders are non-cancellable once placed. We take pride in our impeccable record—to date, we have maintained a zero-defect rate with no returns, ensuring your inventory is of the highest retail standard.
7. What are the shipping and lead times?
We operate strictly according to our clients’ shipping instructions. Lead times depend on the specific brand’s factory scheduling and allocation cycle. Detailed timelines are provided at the point of quotation.
8. What payment methods are accepted?
To ensure secure and traceable high-value transactions, we currently accept Wire Transfers (T/T) only.
9. How do you handle quality assurance?
Every watch is a new, original masterpiece. We have a pristine track record with no quality disputes. In the highly unlikely event of a manufacturing issue, we act as your advocate to negotiate a resolution with the original supplier.
10. Do you offer Value-Added Services (VAS)?
Yes. We provide comprehensive fulfillment services, including custom labeling (model numbers), professional re-packing for international transit safety, and logistical consolidation. We aim to solve your supply chain challenges end-to-end.
11. Do the watches come with a warranty?
All timepieces are supplied as complete sets, including the original box, manual, and manufacturer’s warranty card. As a wholesaler, we provide the authentic product with its original factory credentials.
12. Do you ship internationally?
Yes, we provide worldwide shipping, ensuring secure delivery to major global markets, excluding regions currently affected by conflict.
13. Can I request samples?
While most brands operate under MOQ requirements, we can occasionally facilitate sample orders by consolidating them with existing shipments. Please contact us to discuss availability for specific brands.
14. What is the relationship between Ollo Limited and Everytime Limited?
Ollo Limited and Everytime Limited are strategic partner companies operating under the same expert management. While both entities maintain their own specialized platforms to serve distinct market segments, they share a unified mission of excellence in luxury wholesale.
By leveraging the combined resources of both companies, we provide our clients with a more comprehensive brand portfolio and enhanced global logistics support. You can explore our full range of professional services and current watch collections here at https://everytimez.com/.